Module / Topic: Servicenow
Browse Mergen content
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Why Engineering-First Beats Consulting-First in ServiceNow Delivery
A short manifesto on why working software in steering committees beats 200-slide decks — and why senior architects should be on the keyboard.
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The ServiceNow CoE Playbook: Building a Center of Excellence That Scales
A 24-page playbook covering federated CoE design, governance models, capacity planning, and the metrics that keep platform teams honest.
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Now Intelligence in Practice: Real-World AI Use Cases on ServiceNow
A recorded 45-minute session walking through three Mergen-led Now Assist deployments — pilot to scale — across BFSI, healthcare, and telecom.
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Mergen Named ServiceNow Elite Partner and Center of Excellence of the Year
Recognition for sustained delivery excellence across 500+ enterprise programs and 250+ certified architects.
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Mergen Recognized in Gartner Peer Insights — ServiceNow Implementation Services
Customer reviews on Gartner Peer Insights highlight Mergen’s engineering-first delivery and senior architect involvement.
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How a Fortune 500 Bank Cut Resolution Times by 60% with Mergen
A 12-week ITSM rollout for 40,000 users at a Fortune 500 bank — saving $2.5M annually through tooling consolidation and process automation.
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Mergen Q1 2026 Newsletter — Now Assist, Federated CoEs, and a New Bangalore Centre
Quarterly digest from Mergen — the latest from our practice leads, customer-success teams, and platform engineering academy.