A specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.
Read more →A global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every…
Read more →A 28-page playbook covering BFSI-specific ITSM patterns — regulatory considerations, change-management for trading systems, FCA/SEC audit alignment.
Read more →A 60-minute deep-dive on migrating from BMC Remedy, Cherwell, or Jira Service Management to ServiceNow without disrupting operations.
Read more →A 9-hospital network unified four legacy service desks onto a single ServiceNow ITSM instance with clinician-grade SLAs. Critical-incident MTTR dropped from 38…
Read more →A tier-1 telco split its ITSM into wholesale and retail operations on ServiceNow with separate SLAs, shared CMDB, and unified change management.
Read more →A multi-line insurer consolidated 7 legacy ITSM tools spanning life, P&C, and reinsurance lines onto ServiceNow. $4.2M annual tooling savings; uniform SLAs.
Read more →A 12-facility, 18,000-employee health system unified HR and patient services on ServiceNow — cutting patient wait times 45% and lifting clinician satisfaction…
Read more →Most Now Assist deployments stall in pilot. Three production patterns from Mergen rollouts at tier-1 banks, telcos, and health systems.
Read more →How to extend ServiceNow beyond IT — into HR, Facilities, Finance, Legal — without breaking the IT operating model that's already working.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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