Browse Mergen content

A national mortgage servicer with 2M loans modernized borrower-facing IT operations on ServiceNow ITSM. CFPB complaint rate dropped 38%.

A 24-page reference architecture for real-estate technology — REIT operations, property management, tenant experience, and the data platform underpinning it all.

A mid-market manufacturer (3,200 employees) deployed ServiceNow ITSM in 14 weeks fixed-scope. Live on plan, on budget; no surprise change orders.

A commercial REIT unified property-management IT service desk across 240 properties on ServiceNow ITSM. Tenant-issue resolution time down 47%.

A specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.

A global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every 2 weeks.

A 60-minute deep-dive on migrating from BMC Remedy, Cherwell, or Jira Service Management to ServiceNow without disrupting operations.

A 28-page playbook covering BFSI-specific ITSM patterns — regulatory considerations, change-management for trading systems, FCA/SEC audit alignment.

A 9-hospital network unified four legacy service desks onto a single ServiceNow ITSM instance with clinician-grade SLAs. Critical-incident MTTR dropped from 38 minutes to 11.

A tier-1 telco split its ITSM into wholesale and retail operations on ServiceNow with separate SLAs, shared CMDB, and unified change management.