Mergen has acquired a US-based specialist ServiceNow boutique focused on state and local government — adding 140 platform engineers.
Read more →A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Read more →A major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.
Read more →A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.
Read more →A major US symphony orchestra unified patron experience on Salesforce — subscription renewal +18%.
Read more →Three Chief Customer Officers compare notes on CX strategy across airline, banking, and retail — what travels and what doesn't.
Read more →24 mid-sized US community banks formed a shared-services coalition on ServiceNow — half the cost of going it alone.
Read more →A US state Medicaid agency replaced 3 legacy intake systems with ServiceNow CSM — 4.2M members, faster eligibility decisions.
Read more →Self-service portals fail when they assume customers know what they need. Discovery patterns that close the gap.
Read more →A regional health plan rolled out CSM for member services across 2.4M members. Inquiry-resolution time down 38%; CMS Star Rating improved 1…
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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