Module / Topic: Advisory & Strategy

Browse Mergen content

Webinar: M&A IT Integration — From Day-1 to Synergy Capture
IT integration during M&A is one of the highest-stakes activities in enterprise IT. This webinar covers the patterns that work.
Scale-Up SaaS: Business Case Development for $25M Platform Investment
A scale-up SaaS company developed a defendable $25M platform-investment business case with Mergen. CFO approved on first review; investment delivered on plan.
Global Tech Company: Federated Platform CoE Design Across 12 BUs
A global technology company moved from 12 fragmented platform teams to a federated CoE model. Decision velocity up 4×; tooling sprawl down 60%.
Tier-1 Bank: 9-Dimension Platform Assessment Drove $40M Improvement Roadmap
A tier-1 bank ran Mergen’s 9-dimension platform assessment on its ServiceNow estate. Top-3 levers identified delivered $40M Y1 outcome.
Building a CoE That Scales — Beyond the Org Chart
CoE org-chart designs work until they don’t. The CoEs that scale combine engineering practices with operating-model patterns.
Tier-1 Bank: 3-Year Digital Transformation Roadmap Delivered on Plan
A tier-1 bank co-designed a 3-year digital transformation roadmap with Mergen. Delivered all 18 strategic initiatives on plan; $80M cumulative outcome.
The Digital Transformation Playbook: A 3-Year Reference Roadmap
A 38-page reference playbook for 3-year digital transformation programmes — drawn from successful programmes at tier-1 enterprises across 9 industries.
The Federated CoE Model: Why It Beats Centralized at Scale
Centralized CoEs work until they don’t. The federated model — small core, embedded squads — scales further with less friction. Here’s how to design one.
The Enterprise ITSM Maturity Model: A 9-Dimension Framework
A 32-page deep-dive into Mergen’s 9-dimension ITSM maturity framework, refined across 60+ enterprise ServiceNow programs. Includes a self-assessment workbook.
Designing a Federated ServiceNow CoE: Architecture, Governance, and Capacity
A 50-minute deep-dive on the federated CoE model — how to design it, how to staff it, and how to evolve from a centralized CoE without breaking what works.