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Advisory & Strategy — page 2

19 total
Webinar / Event

Webinar: M&A IT Integration — From Day-1 to Synergy Capture

IT integration during M&A is one of the highest-stakes activities in enterprise IT. This webinar covers the patterns that work.

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-3 KEY METRIC
Case Study

Tier-1 Bank: 9-Dimension Platform Assessment Drove $40M Improvement Roadmap

A tier-1 bank ran Mergen's 9-dimension platform assessment on its ServiceNow estate. Top-3 levers identified delivered $40M Y1 outcome.

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Blog

Building a CoE That Scales — Beyond the Org Chart

CoE org-chart designs work until they don't. The CoEs that scale combine engineering practices with operating-model patterns.

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3 years
Case Study

Tier-1 Bank: 3-Year Digital Transformation Roadmap Delivered on Plan

A tier-1 bank co-designed a 3-year digital transformation roadmap with Mergen. Delivered all 18 strategic initiatives on plan; $80M cumulative outcome.

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Whitepaper / eBook

The Digital Transformation Playbook: A 3-Year Reference Roadmap

A 38-page reference playbook for 3-year digital transformation programmes — drawn from successful programmes at tier-1 enterprises across 9 industries.

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Blog

The Federated CoE Model: Why It Beats Centralized at Scale

Centralized CoEs work until they don't. The federated model — small core, embedded squads — scales further with less friction. Here's how…

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Whitepaper / eBook

The Enterprise ITSM Maturity Model: A 9-Dimension Framework

A 32-page deep-dive into Mergen's 9-dimension ITSM maturity framework, refined across 60+ enterprise ServiceNow programs. Includes a self-assessment workbook.

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Webinar / Event

Designing a Federated ServiceNow CoE: Architecture, Governance, and Capacity

A 50-minute deep-dive on the federated CoE model — how to design it, how to staff it, and how to evolve from…

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Whitepaper / eBook

The ServiceNow CoE Playbook: Building a Center of Excellence That Scales

A 24-page playbook covering federated CoE design, governance models, capacity planning, and the metrics that keep platform teams honest.

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Planning Your Next Initiative?

Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.

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