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ServiceNow Process Mining (Celonis)

Every Workflow Step, Mapped From Real Data.

Mergen applies Celonis process mining to reconstruct how ServiceNow workflows actually execute from event data, surfacing bottlenecks and deviations that platform audits do not expose.

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Core Capabilities
What Mergen Delivers For Process Mining (Celonis)

01

Automated Process Discovery

Mergen reconstructs actual workflow execution from event log data, mapping every step a case takes rather than relying on documented process assumptions.

02

Bottleneck And Loop Detection

Mergen identifies where work stalls, loops back, or deviates from the expected path, pinpointing the exact steps driving delay.

03

Conformance Checking

Mergen compares actual process execution against the intended workflow model, flagging every instance where real activity diverges from policy.

04

Root Cause Analysis

Mergen traces inefficiencies back to their source, whether an overloaded approval step, a manual handoff, or a recurring workaround.

Find Out Where The Process Actually Breaks.

Talk to Mergen about applying process mining to see how ServiceNow workflows really run.

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