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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

88%

Privilege-related incidents: down 88%

18%

Insurance premium: down 18% on demonstrable controls

The challenge

A top law firm’s document management held sensitive client matters under attorney-client privilege. Access controls were uneven; privilege risk audits found inconsistencies.

What we built

Risk-based IAM enforcing matter-specific access policies. Step-up authentication for sensitive matters. Continuous-monitoring of access patterns. Privilege-aware audit trail.

Outcomes

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