Measured outcomes
Cross-domain correlation: 34% of OT incidents now traced to IT-side root causes
Safety-incident response time down 58%
An integrated oil-and-gas company couldn’t correlate IT-side events with operational-technology-side events. A SCADA degradation might be related to a network change but the two teams had no shared view.
Read-only telemetry feeds from OT historians into ServiceNow ITOM with explicit air-gap enforcement (Purdue model preserved). Unified dashboards for safety incidents that span IT + OT, with explicit handoff flows to OT control teams when issues touch their domain.
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