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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

41%

Time on draft documents: down 41%

28%

Senior consultant time on judgement work: up 28%

4,200

4,200 engagement-team members active

The challenge

A management consulting firm’s engagement teams spent meaningful time on draft documents — slide development, executive summaries, research compilation. Senior consultants spent late hours on what could be assistant work.

What we built

Microsoft Copilot deployment with consulting-specific data grounding (engagement-archive + IP-controlled materials). Prompt patterns for slide development, summary writing, research synthesis.

Outcomes

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