CASE STUDY

Aerospace Manufacturer: MES + Quality on ServiceNow + AS9100D Alignment

An aerospace component manufacturer integrated MES + quality on ServiceNow with full AS9100D + DoD audit alignment. Defect-escape rate down 67%.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Aerospace & Defense
Topics: Compliance · ITOM · Servicenow
Published: May 2026
Headline outcome: 67% Defect escape rate: down 67%

Measured outcomes

What this programme actually delivered.

67%

Defect escape rate: down 67%

3 days

Quality investigation cycle: weeks → 2-3 days

100%

AS9100D + DoD audit pass: 100% over 3 consecutive cycles

-1

Customer Tier-1 supplier status maintained

The challenge

An aerospace component manufacturer dealt with strict AS9100D + DoD quality requirements. Defect escapes were rare but catastrophic; quality investigations took weeks.

What we built

MES integration with ServiceNow ITOM + quality module. Every operation logged with full traceability. AS9100D control mapping. DoD-required cybersecurity controls layered in.