ServiceNow Security Incident Response

Every Alert Triaged, Every Threat Contained.

Mergen implements security incident response on ServiceNow that ingests alerts from existing security tools, maps them to MITRE ATT&CK, and drives response through automated playbooks.

Explore ServiceNow SecOps & GRC

100+ Implementations

60% Faster Time-to-Value

99.9% Uptime SLA

24×7 Support Coverage

Core Capabilities
What Mergen Delivers For Security Incident Response

Automated Alert Triage

Mergen configures ingestion from existing SIEM and endpoint tools, automatically prioritizing and routing security incidents so analysts respond to what matters most first.

MITRE ATT&CK Mapping

Mergen maps incidents to known adversary tactics and techniques, giving analysts immediate context on how an attack unfolded and which defenses to apply.

Major Security Incident Management

Mergen implements centralized workflows for high-severity events like ransomware and data breaches, coordinating response across security, IT, and executive stakeholders.

Post-Incident Review

Mergen configures structured post-incident review workflows that capture lessons learned and convert them into knowledge for faster response next time.