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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

NOW INTELLIGENCE

Virtual Agent by Mergen.

Multi-channel virtual agent with natural language understanding, context awareness, and transaction capability. Resolve requests conversationally.

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100+ Implementations
60% Faster Time-to-Value
99.9% Uptime SLA
24×7 Support Coverage

What Virtual Agent does for you

01

Topic Design

Topic Design capability delivered as part of Mergen's Virtual Agent engagement model — production-ready, with measurable outcomes.

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02

NLU Training

NLU Training capability delivered as part of Mergen's Virtual Agent engagement model — production-ready, with measurable outcomes.

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03

Channel Integration

Channel Integration capability delivered as part of Mergen's Virtual Agent engagement model — production-ready, with measurable outcomes.

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04

Escalation Design

Escalation Design capability delivered as part of Mergen's Virtual Agent engagement model — production-ready, with measurable outcomes.

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