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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

ITSM

Incident by Mergen.

AI-powered incident detection, classification, and routing that gets the right information to the right resolver in seconds. Automated resolution for common issues.

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100+ Implementations
60% Faster Time-to-Value
99.9% Uptime SLA
24×7 Support Coverage

What Incident does for you

01

AI Classification

AI Classification capability delivered as part of Mergen's Incident engagement model — production-ready, with measurable outcomes.

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02

Intelligent Routing

Intelligent Routing capability delivered as part of Mergen's Incident engagement model — production-ready, with measurable outcomes.

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03

Auto-Resolution

Auto-Resolution capability delivered as part of Mergen's Incident engagement model — production-ready, with measurable outcomes.

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04

Major Incident Mgmt

Major Incident Mgmt capability delivered as part of Mergen's Incident engagement model — production-ready, with measurable outcomes.

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