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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

CSM

Virtual Agent by Mergen.

Conversational AI that handles common inquiries, performs transactions, and seamlessly escalates to human agents when needed. Available across every channel.

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100+ Implementations
60% Faster Time-to-Value
99.9% Uptime SLA
24×7 Support Coverage

What Virtual Agent does for you

01

Conversational Design

Conversational Design capability delivered as part of Mergen's Virtual Agent engagement model — production-ready, with measurable outcomes.

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02

Multi-Channel

Multi-Channel capability delivered as part of Mergen's Virtual Agent engagement model — production-ready, with measurable outcomes.

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03

Transaction Handling

Transaction Handling capability delivered as part of Mergen's Virtual Agent engagement model — production-ready, with measurable outcomes.

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04

Human Handoff

Human Handoff capability delivered as part of Mergen's Virtual Agent engagement model — production-ready, with measurable outcomes.

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