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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

CSM

Proactive Service by Mergen.

Monitor customer-facing systems and proactively notify customers of issues, outages, or actions needed. Resolve problems before they generate support contacts.

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100+ Implementations
60% Faster Time-to-Value
99.9% Uptime SLA
24×7 Support Coverage

What Proactive Service does for you

01

Outage Notifications

Outage Notifications capability delivered as part of Mergen's Proactive Service engagement model — production-ready, with measurable outcomes.

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02

Predictive Issues

Predictive Issues capability delivered as part of Mergen's Proactive Service engagement model — production-ready, with measurable outcomes.

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03

Proactive Outreach

Proactive Outreach capability delivered as part of Mergen's Proactive Service engagement model — production-ready, with measurable outcomes.

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04

Customer Health

Customer Health capability delivered as part of Mergen's Proactive Service engagement model — production-ready, with measurable outcomes.

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