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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

MATURITY ASSESSMENT

Maturity Assessment capability

Maturity Assessment — focused capability within Mergen's Advisory Strategy practice. Mergen's maturity model evaluates your ServiceNow estate across nine dimensions — process, platform, data, integration, governance, adoption, automation, AI-readiness, and operating model. Output is a heatmap, peer benchmark, and the top three improvement levers tied to financial impact.

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