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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

4

Decision velocity: 4× pre-CoE rate

60%

Tooling sprawl: down 60%

+24

Engineering NPS: +24 points

The challenge

A global tech company’s 12 BUs each ran independent platform teams. Tooling fragmentation was high; cross-BU collaboration was low; central architecture standards were aspirational.

What we built

Federated platform-engineering CoE. Central team owns standards (12 people); embedded squads in each BU (60 people total) own delivery. Standards-as-code; reference patterns published. Quarterly governance reviews.

Outcomes

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