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CASE STUDY

B2B SaaS: Platform Engineering Practice + Internal Developer Platform

A B2B SaaS company built a platform engineering practice + internal developer platform. Lead time for changes down 78%; developer satisfaction up 28 NPS points.

May 9, 2026 · 2 min read · By admin
At a glance
78% CHANGE
Industry
Technology
Topics
Cloud Services · DevOps
Published
May 2026
Headline outcome
78% Lead time for changes: down…

Measured outcomes

What this programme actually delivered.

78%

Lead time for changes: down 78%

+28

Developer satisfaction: +28 NPS

2 weeks

Engineer onboarding: 2 weeks → 3 days

The challenge

A B2B SaaS company’s engineering teams each handled their own infrastructure, CI/CD, and security baselines. Cognitive load was high; consistency was low.

What we built

Platform engineering team owning shared infrastructure, CI/CD, security baselines. Internal developer platform with self-service deployment, environment provisioning, and observability built in. Golden paths for the 80% of work, escape hatches for the 20%.

Outcomes

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