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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

24

Engagement-data latency: 24-72h → under 60 seconds

78%

A/B-test cycle time: down 78%

The challenge

A streaming media company’s content team waited 24-72 hours for engagement data on new releases — limiting their ability to react quickly to performance signals.

What we built

Real-time analytics pipeline (Kinesis + Flink + Druid) with sub-minute latency on engagement metrics. Custom dashboards for content team. Automated alerts on anomaly patterns.

Outcomes

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