CASE STUDY

Streaming Media: Zero-Trust IAM for 140M-User Identity Platform

A streaming media company rebuilt customer identity on a zero-trust foundation with 140M active users. Account-takeover incidents down 89%.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Media
Topics: Cybersecurity · IAM
Published: May 2026
Headline outcome: 89% Account-takeover incidents: down 89%

Measured outcomes

What this programme actually delivered.

89%

Account-takeover incidents: down 89%

12%

MFA adoption: 12% → 71% (without forcing it)

+22

Customer login NPS: +22 points

47%

Customer-support volume on identity issues: down 47%

The challenge

A streaming media company faced rising account-takeover attacks. Customer identity was a fragmented mix of legacy systems. Multi-factor adoption stalled at 12%.

What we built

Modern IAM platform on a zero-trust foundation. Risk-based authentication (low-risk: passwordless; high-risk: step-up MFA). Account-takeover detection ML. Self-service recovery flows.