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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

10

Capacity supports 10× subscriber count without manual intervention

22%

Per-stream infrastructure cost down 22%

2

Engineering team velocity: 2× more features shipped/quarter

15%

FinOps practices saving an additional 15% YoY through right-sizing

The challenge

A streaming-media company on a legacy hosting model couldn’t scale elastically with subscriber spikes. Peak events (sports, premieres) regularly saw degraded quality and customer churn.

What Mergen built

AWS-native architecture with auto-scaling video processing, CDN-edge personalization, and event-driven choreography for subscriber lifecycle. FinOps practice embedded from day one — tagging discipline, reserved-instance modeling, per-feature cost reporting.

Outcomes

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