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CASE STUDY

Automotive OEM: Connected-Vehicle Data Platform on Azure

An automotive OEM built a connected-vehicle data platform on Azure ingesting telemetry from 4M vehicles. Predictive-maintenance models cut warranty claims 24%.

May 9, 2026 · 2 min read · By admin
At a glance
24% CHANGE
Industry
Automotive
Topics
Azure · Cloud Services · Predictive Analytics
Published
May 2026
Headline outcome
24% Warranty claims: down 24%

Measured outcomes

What this programme actually delivered.

24%

Warranty claims: down 24%

4

Customer-facing service alerts (proactive): up 4×

+18

NPS on vehicle-service experience: +18 points

4

4M vehicles on unified telemetry platform

The challenge

An automotive OEM’s 4M connected vehicles generated terabytes of telemetry daily. The data sat in raw form; predictive-maintenance opportunities were unrealized.

What we built

Azure-native connected-vehicle platform — Event Hubs for ingestion, Synapse for analytics, ML models for component-failure prediction. Privacy-by-design with consent-aware data use.

Outcomes

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